Frequently Asked Questions
Find answers to the most common questions about our services
Creating an account is simple! Just click on the "Register" button at the top of the page, fill in your details, verify your email or phone number, and you're ready to start using our services.
We accept various payment methods including debit/credit cards (Visa, Mastercard), bank transfers, and mobile money options. All payments are processed securely through our encrypted payment gateway.
Most services are activated instantly after payment confirmation. Some services may take up to 15 minutes to process, but you'll receive a notification as soon as they're ready.
Yes, absolutely! We use bank-level encryption and security protocols to protect your personal and financial information. We're also compliant with data protection regulations.
Currently, Reload is primarily designed for users within Nigeria. However, some services may be accessible from other countries. Check individual service availability for more details.
You can reach our 24/7 customer support team through the in-app chat feature, email at support@reload.ng, or call our hotline at 0800-RELOAD (735623).
No, we believe in transparent pricing. The price you see is the price you pay. Any applicable fees are clearly displayed before you complete your transaction.
Yes! You can set up auto-renewal for services like subscriptions, data plans, and utility payments. Never worry about missing a payment again.
If you experience any issues with a service after payment, contact our support team immediately. We'll work to resolve the issue or process a refund if necessary.
You can delete your account from the account settings page. Please note that this action is permanent and cannot be undone. We recommend downloading any important data before deleting your account.